Support
Something not working, or an idea for RallyReel? Email support@rallyreel.net. You'll get a reply from the person who builds the app.
What to include
- What you were doing and what happened instead.
- Your iPhone model and the RallyReel version (Settings › About in the app).
- A screenshot or screen recording, if you can.
In the app, Settings › Send feedback opens an email with the version filled in for you.
Beta testers
Take a screenshot while using RallyReel and TestFlight offers to send it as feedback, with your comments. It comes straight to the developer.
Common questions
Is my video uploaded anywhere?
No. Everything is processed on your iPhone. See the privacy policy.
Do I need an Apple Watch?
No. A second phone can score instead: another iPhone with RallyReel connects directly, and any other phone can use its web browser.
A clip starts too late or too early.
Open the match, tap Needs a check, and set the start where the point begins. Your change is saved and used in every reel.
The phone remote won't connect.
Turn on Bluetooth and Wi-Fi in Control Center on both phones (no network needed for iPhone to iPhone), and check RallyReel is allowed under Settings › Privacy & Security › Local Network. For the browser remote, both phones must be on the same Wi-Fi or the camera iPhone's Personal Hotspot.
How do I free up space without losing my stats?
Swipe left on a recording, tap Delete, and choose Delete video & Reels, keep stats.
More in the user guide.